Peak Performance Gym
Austin, TX
Full-Service Gym · 1,200 members
42%
Retention Increase
"Before Forma Fit, we were losing members left and right and didn't know why. Now we catch at-risk members early and actually keep them. It's been a game-changer for our bottom line."
Peak Performance Gym was struggling with a 35% annual churn rate despite having a loyal community. Staff spent hours each week manually tracking attendance and sending reminders via text. After switching to Forma Fit, the AI retention system flagged at-risk members automatically and triggered personalized outreach. Within six months, churn dropped to under 20% — and the front-desk team reclaimed nearly 10 hours a week.